Log In

Updated Privacy Policy for Guest Advisor

 

  1. Information We Collect

We collect the following types of information from hotel operators:

  • Guest Information: First and last name, driver’s license number (for Australian travellers), or passport number (for international travellers).
  • Incident Reports: Details of guest misconduct, including theft, property damage, noise complaints, and other policy breaches.
  • Operator Information: Your business name, contact details, and property information.
  1. How We Use Your Information

We use your information to:

  • Create and maintain antagonist profiles within the Guest Advisor database.
  • Share incident reports with other members of the Guest Advisor Network to prevent future misconduct.
  • Provide real-time alerts and reports to help you manage guest behaviour.
  1. Sharing Your Information
  • What We Share: We share incident reports (e.g., type of misconduct, date, location) with other members of the Guest Advisor Network.
  • What We Do Not Share: We do not share personal identifiers (e.g., driver’s license numbers, passport numbers) with other members. These details are used solely to create and update antagonist profiles within the database.
  1. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect the information shared on our platform.

  1. Your Responsibilities

As a member of the Guest Advisor Network, you agree to:

  • Only share guest information (e.g., first and last name, DL or passport number) that you have the right to disclose (e.g., with guest consent where required).
  • Ensure that all incident reports are accurate and verifiable.
  1. Your Rights

You have the right to:

  • Access and update the information you have shared with us.
  • Request the removal of inaccurate or outdated incident reports.

To exercise these rights, please contact us at [insert contact email/phone number].

Updated Terms of Use for Guest Advisor

(Including Antagonist Profile Creation)

  1. Acceptance of Terms

By accessing or using the Guest Advisor platform (“Platform”), you agree to be bound by these Terms of Use. If you do not agree to these terms, you may not use the Platform.

  1. Eligibility

To use the Platform, you must:

  • Be a legally registered accommodation operator (e.g., hotel, motel, resort, caravan park, or Airbnb host).
  • Agree to comply with all applicable laws and regulations.
  1. License to Use the Platform

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for the purpose of reporting and accessing incident reports related to guest misconduct.

  1. User Responsibilities

As a user of the Platform, you agree to:

  • Provide accurate and truthful information when submitting incident reports.
  • Only share guest information (e.g., first and last name, DL or passport number) that you have the right to disclose (e.g., with guest consent where required).
  • Use the Platform solely for its intended purpose and not for any illegal or unauthorized activities.
  • Comply with all applicable privacy laws, including the Australian Privacy Act 1988.
  1. Incident Reports and Antagonist Profiles
  • What You Can Share: You may submit incident reports, including first and last names, driver’s license numbers (for Australian travellers), or passport numbers (for international traveller’s), to create and update antagonist profiles.
  • What We Share: We share incident details (e.g., type of misconduct, date, location) with other members of the Guest Advisor Network. Personal identifiers (e.g., DL or passport numbers) are not shared externally.
  • Accuracy: You are responsible for ensuring that all incident reports are accurate and verifiable.
  1. Data Ownership
  • Your Data: You retain ownership of the incident reports you submit to the Platform.
  • Our Rights: By submitting incident reports, you grant Guest Advisor a non-exclusive, worldwide, royalty-free license to use, store, and share the data within the Platform for the purpose of enhancing safety and security across the network.
  1. Prohibited Activities

You must not:

  • Use the Platform to harass, defame, or harm others.
  • Submit false or misleading incident reports.
  • Attempt to gain unauthorized access to the Platform or its data.
  • Reverse engineer, decompile, or disassemble any part of the Platform.
  1. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, if you violate these Terms of Use or engage in any prohibited activities.

  1. Disclaimer of Warranties

The Platform is provided “as is” and “as available.” We do not guarantee that the Platform will be error-free, secure, or uninterrupted. Use the Platform at your own risk.

  1. Limitation of Liability

To the fullest extent permitted by law, Guest Advisor shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

  1. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on the Platform, and your continued use of the Platform constitutes acceptance of the revised terms.

  1. Governing Law

These Terms of Use are governed by the laws of [Insert Jurisdiction, e.g., Queensland, Australia]. Any disputes arising from these terms shall be resolved in the courts of [Insert Jurisdiction].

  1. Contact Us

If you have any questions about these Terms of Use, please contact us at:

Guest Advisor HQ
Address: 28 30 The Cove Rd, Airlie Beach QLD 4802
Phone: 0404 457 456
Email: admin@guestadvisorhq.com