Guest Advisor Privacy Policy

Last Updated: 14.4.25

At Guest Advisor, we are committed to protecting the privacy of our members and their guests. This Privacy Policy outlines how we collect, use, and safeguard data to enhance safety and accountability across the tourism and accommodation industries.

1. Information We Collect

Incident Reports:

• Details of guest misconduct (e.g., theft, property damage, noise disturbances, fraud).
• Incident reports may include supporting witness names and statements, which are stored securely and not shared externally.

Guest Identification (used for real-time lookup only):

• First and last name.
• Driver’s license number (for Australian residents).
• Passport number (for international travellers).

Operator Information:

• Business name, contact details, and property information.

1. How We Use Your Information

• Safety Verification: Confirm guest identity during check-in using real-time lookup.
• Incident Prevention: Screen for past misconduct to protect your business and guests.
• Network Collaboration: Share anonymized incident details (e.g., “Property damage, Airlie Beach”) with other Guest Advisor members.
• Legal Compliance: Respond to lawful requests from authorities.

1. What We Do Not Share or Retain

• Guest Advisor does not retain driver’s license or passport numbers used for lookup. These identifiers are ephemeral and used only as search parameters at the time of check-in.
• Personal identifiers are never disclosed to other members or third parties.
• Guest Advisor does not build guest profiles unless an incident report is submitted.

1. Data Security

• Encryption: All data is encrypted in transit and at rest.
• Access Controls: Restricted to authorised Guest Advisor members.
• Third-Party Providers: Partners handling data must comply with strict confidentiality agreements.

1. Data Retention

• Incident reports and operator-submitted data are stored for 5 years, then securely deleted unless required by law.

1. For Operators

• Operators must comply with the Guest Advisor Operator Agreement, available in the members’ area after signing up.

1. Your Rights

• Access: Request a copy of your data.
• Correction: Update inaccurate information.
• Deletion: Ask to remove data (where permitted by law).

Contact: 📧 admin@guestadvisorhq.com | 📞 0404 457 456

1. Governing Law

This policy complies with the Australian Privacy Act 1988 and is governed by the laws of Queensland, Australia.

Contact Us Guest Advisor HQ 📍 28-30 The Cove Rd, Airlie Beach QLD 4802 📞 0404 457 456 | 📧 admin@guestadvisorhq.com